01Scope and operator details
CG is the brand displayed on this website. The legal operator’s registered name, address and dedicated privacy contact have not yet been supplied for this notice. This notice is an interim draft pending those details and review of applicable legal requirements. Do not send sensitive documents until you have independently verified the operator and its contact details.
02Information you provide
Creating an account involves your first name, last name, phone number, email and password. Account records may also contain country, gender, account status, balance, transaction and withdrawal records, recovery stage, progress and case notes.
If you choose to upload identity documents, the website accepts a passport, identity card, driving licence or proof of address. These files may contain photographs, birth dates, document numbers and addresses. You can skip the upload prompt; a separate engagement may have its own verification requirements. Never provide a wallet seed phrase or private key.
03How information is used
Information supports account access, account administration, display of recovery records, document review and security. Authorised administrators can manage customer records, recovery updates and identity-document review.
Passwords are used by the authentication service for sign-in; the website does not display your current password. Any legal work, insurance arrangement or recovery engagement requires separate agreed terms.
04Storage and access
Accounts, customer records and uploaded files are hosted using Lovable Cloud. Identity documents are held in private storage, with access controls for the account owner and authorised administrators. Administrators can open uploaded files for review.
Hosting and authentication providers process information to operate the site. No security measure removes every risk; protect your account credentials and use a strong, unique password.
05Browser storage and external services
The website stores your language preference in your browser and uses browser storage for your sign-in session. Infrastructure may process technical request information to deliver and protect the service.
The site loads fonts from Google Fonts. Opening linked articles, documents or WhatsApp takes you to another provider whose own privacy practices apply. The current WhatsApp link and some media links lead to the reference firm used in creating this website, not to a verified CG-owned contact. Do not send identity documents through that link.
06Legal grounds and international handling
Where data-protection law requires a legal basis, each purpose must have an appropriate basis, such as providing an agreed service, complying with a legal obligation or a legitimate interest subject to your rights. Optional activities may require consent.
The operator must confirm the legal basis for each activity, its providers’ processing locations and any required international-transfer safeguards before this draft is treated as a final notice. No specific hosting country or transfer safeguard is asserted here.
07Retention
The website currently retains account and uploaded-document records; this notice does not promise automatic deletion. The operator must establish retention periods based on purpose, applicable law and any legitimate recordkeeping needs. Records should not be kept longer than necessary.
08Your choices and rights
You can change the website language, update your password and skip the identity-upload prompt. Depending on applicable law, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to processing, and withdraw consent where consent is used. These rights may have exceptions.
Use only an independently verified contact for the operator to make a privacy request. A dedicated privacy contact is not yet provided on this website. You may also complain to the competent data-protection authority. Do not include identity documents in an initial request.
09Updates
Changes to this notice will appear on this page with an updated date. Any materially different use of your information must meet applicable notice and consent requirements.